Return Policy
At Vorvex, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
You may request a return within 30 days of receiving your order. To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be in its original packaging.
- Include all accessories and documentation, if applicable.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Opened or used personal care products.
- Items damaged through misuse or improper handling.
- Gift cards or clearance items (if applicable).
Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund. If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We’ll work quickly to provide a replacement or refund.
Exchanges
If you would like a different size, color, or product (when applicable), please contact us and we’ll help arrange an exchange if inventory is available.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.
Contact Us
If you have any questions about returns or refunds, please contact us at:
We’ll do our best to make every shopping experience with Vorvex a great one.